Amazon’s Kindle Direct Publishing is fast becoming a big player in the e-book industry. Already the hottest new way to publish eBooks, it offers both the convenience of publishing from your own website as well as offering a huge variety of services to make the process easy and hassle free. It allows you to build up an entire library of digital books and access recommendations from the Kindle store. You won’t have to worry about shipping paper bookmarks, paperbacks, hardcovers or signed author releases anymore either. That’s great news for aspiring authors!
But is there such a thing as Kindle Direct Publishing customer service? The short answer is no. At least, not on the surface. There are plenty of places where you can go to find answers to these questions though. If you’re really serious about publishing eBooks for Kindle then this stuff is important so you need to take the time to understand what you need and how to get it.
The Kindle publishing process is pretty straightforward. But that doesn’t mean it’s the easiest way out there. Kindle Direct Publishing customer service may be difficult, but that doesn’t mean it’s impossible.
The first thing you should do before even thinking about Kindle Direct Publishing is learn everything you can about it. It’s very easy to spend too much time researching and finding out everything you can so that you don’t even begin to consider whether it’s right for you or not. This is definitely a personal decision. Some people like the idea of having no extra hassles and have no problems with the setup. Others prefer more direct customer service and aren’t so excited about the idea of having to wait a month or longer for their books to be published.
If you have any doubts about the Kindle Direct Publishing program, then it’s time to call up customer service. Even if you’ve read plenty of positive things about it, you can never be too careful. If you see any bad news, such as your account being canceled, you need to find out quickly.
First of all, it’s always good to know who your customer service person is. Do they actually answer the phone when you call them? Is the voice on the phone a real person or just automated? Can you call them any time of day, any day of the week, or any time of the year? These are important things to know because it means you’re going to be able to get in touch with a real live person if you need to.
If you’re worried about the quality of customer service provided by an unknown company, then you should know that Amazon is notorious for their customer satisfaction standards. When you’re signing up for Kindle Direct Publishing, it’s not going to cost you any money to sign up and to access all the tools and support resources the program has to offer. Amazon is very clear about their policies on customer satisfaction.
Another thing to consider is that almost all programs like this require that you’re entirely independent of your publisher. This can be both good and bad, depending on how you look at it. For example, if you publish your own book and you’re trying to sell them through an Amazon-owned platform, you’re going to be completely on your own. You won’t have anyone helping you promote your books, and you won’t have any kind of customer support to fall back on. However, if you’re publishing through an independent, third-party publisher, there’s someone there to answer your questions and to help you understand everything about the publishing process.